FAQ

1. What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unused, with tags and packaging intact. Some items, such as sale items, gift cards, and personalized products, are non-returnable. For EU customers, a 14-day cooling-off period applies.

2. How long does delivery take?
Delivery times vary depending on your location and the product. Estimated times are provided at checkout, but please note delays may occur due to shipping carriers or customs.

3. Do you ship internationally?
Yes, we ship to select countries. Shipping charges and delivery times will vary based on your location.

4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to track your package on the carrier’s website.

5. Are your products covered by a warranty?
All products are quality-checked before shipping. If you receive a defective item, contact us immediately for a replacement or refund.

6. How do I care for my furniture?
Care instructions vary by material. Please refer to the product description for specific cleaning and maintenance guidance.

7. Can I modify or cancel my order?
Orders can only be modified or canceled before they are processed and shipped. Contact us promptly if you need to make changes.

8. How can I contact customer support?
For any questions or issues, email us at support@thelumina.co.uk
 or call us directly through our website contact page.